Your access to the Portal will commence upon our acceptance of your application for registration which will be confirmed to you via email.
About the TwoWay.Ai Portal
The Portal is an online self-service system which offers a personalised and convenient experience for TwoWay.Ai’s supporters and program participants. Users interact with the Portal via the Internet on their mobile phones and/or their computers.
To obtain the benefits of the Portal, you must create a TwoWay.Ai Account by registering your details with us. We will match the details provided by you against our records to verify your identity. You can then use your registered username and password to log in to the Portal each time you visit the Site. The benefits of the portal include the ability to see and update your contact information and view your support history.
You affirm that you are over the age of 18, as the Portal is not intended for people under 18. If you are under 18 years of age, then please do not use the Portal.
You are solely responsible for any content or material which you post or upload on the Portal, or which is posted by another person using your user name or password. You will ensure that all information you provide to us will be truthful and accurate. TwoWay.Ai excludes all liability (to the extent permitted by law) for any loss, damage or expenses suffered by you or claims made against you arising from content or material which you post or upload on the Portal, or which is posted by another person (whether using your username or password or otherwise).
Our obligations to you
TwoWay.Ai will take reasonable steps to ensure the security and confidentiality of material which you post or upload onto the Portal. However, we cannot guarantee against any loss, damage, alteration or misuse of the content or material, and will not be responsible for any harm that you or any other person may suffer in connection with any loss, damage, alteration or misuse of material posted or uploaded onto the Portal.
TwoWay.Ai will use its best endeavours to provide high availability of the Portal, but this cannot be guaranteed outside normal business hours. We are not responsible for any deletion, alteration, or loss of data due to network or system outages, file corruption, accidental deletion, incompatibilities or any other reasons. We make no guarantees as to server reliability, speed, or consistency, and cannot be held liable for such.
The Portal uses ‘session’ cookies. These are destroyed when you logout or close your browser or exit the Site in any other way. You must allow these cookies in your browser in order to retain your login throughout your visit.
When you use Site, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol (IP) address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser. We use this information to evaluate our website performance and continually improve our services for you.
Most web browsers are set up to accept cookies, and while you can set your browser to not accept cookies, the Portal may not function properly if you do this.
How we store your information
We will take all reasonable steps to keep secure any information we hold about you and to keep this information accurate and up to date. To protect your personal and financial information, the Portal uses security encrypted response forms. The security we use between your browser and our website is 128-bit SSL (Secure Sockets Layer) encryption. Your information is stored on secure servers that are protected in controlled facilities.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
Your role in protecting personal information
By keeping your personal information secure and being aware of security, you can play an important part in protecting your personal information. You are responsible for maintaining the security and confidentiality of your username and password. Always log-off from the Portal after completing your session, and do not let other people use your TwoWay.Ai account.
Please notify us immediately if there is any unauthorised use of your account by any other Internet user or any other breach of security.
How you can access your information
If you have a TwoWay.Ai account, you can access, change and update your profile at any time on the Portal. Subject to any legal restrictions, we are happy to advise you what additional personal information we hold about you, should you request this. If your request is particularly complex or requires detailed searching of our records, there may be a cost to you in order for us to provide this information. If you believe there are errors in our records about you, please let us know and we will be happy to investigate and correct any inaccuracies.
Fees and charges and cancellation
There is no fee or charge for you to register with TwoWay.Ai. However, if you access the Portal through the use of a mobile phone or the Internet, your normal phone/Internet charges will apply.
There is no minimum contract associated with the use of TwoWay.Ai. You may choose to stop using the Portal at any time.
Continuation of the portal
We reserve the right to discontinue the Portal at any time and for any reason.
Disclaimer and limitation of liability
This site is provided on an “as is” and “as available” basis. TwoWay.Ai makes no representations or warranties of any kind, express or implied, as to the Site’s operation or the information, content or materials included on the Portal. To the full extent permissible by applicable law, the administrators of the Portal and TwoWay.Ai hereby disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for any particular purpose. Neither the administrators of the Portal nor TwoWay.Ai will be liable for any damages of any kind arising from the use of or inability to use this site. You expressly agree that you use this Portal solely at your own risk.
The materials displayed on the Portal (“Content ”), including without limitation all information, text, materials, graphics, names, logos and trade marks are for information purposes only. TwoWay.Ai has no responsibility or liability in relation to any direct or indirect loss or damage that you incur, including but not limited to damage to your software or hardware or mobile phone or injury to you or anyone else arising from your use of or access to the Portal. TwoWay.Ai makes no warranty regarding the quality, accuracy, merchantability or fitness for purpose of the Content or the Portal.
TwoWay.Ai does not warrant that the Portal or functions contained in the Portal, such as hyperlinks, will be uninterrupted or error free, that defects will be corrected or that our server or the server that makes it available are free of viruses or bugs.
To the extent permitted by law, all representations, conditions or warranties, whether based in statute, common law or otherwise, are excluded. In the case of breach of condition or warranty implied by law or otherwise that cannot be excluded, the liability of TwoWay.Ai is limited to the maximum extent permitted by law.
Access to and ownership of Portal content
The Content in the Portal is protected by copyright, trade mark and other intellectual property laws and the rights of TwoWay.Ai and/or its third party licensors. You obtain no interest in the Portal Content.
You are granted the right to view the Portal Content using your web browser and mobile phone for your own personal use.
Appropriateness of content
You must not submit, post or upload any material to the TwoWay.Ai site which:
- is inappropriate, offensive or contrary to any applicable laws or standards. This includes, without limitation, material which: is obscene or indecent, depicts violence, sexual activity or pornography; or contains instructions in crime or drug use; or defames, harasses, menaces, threatens, abuses, offends or embarrasses any person;
- infringes the copyright, moral rights, confidentiality rights or intellectual property rights of any person, for example, by reproducing songs, poems, articles, logos, trademarks, pictures, photos, music or other material that is not owned by you (or which you do not have a license to reproduce on the site);
- infringes any of our rights or the rights of any third person including privacy rights;
- breaches any laws, regulations, standards or codes as enacted modified or updated from time to time;
- impersonates any person or suggests a connection to a group or organisation which is misleading;
- advocates the use of force or violence towards any person;
- encourages, endorses, approves or recommends the performance of dangerous or illegal acts; or
- contains a virus or other code that has harmful or destructive properties.
Quality of information
Any errors in the Content that are brought to our attention will be corrected as soon as possible. TwoWay.Ai reserves the right to change any Content on the Portal at any time without notice.
The Portal may contain links to external websites. These links are provided on an information source basis only. TwoWay.Ai makes no warranty and accepts no responsibility or liability in relation to any information, products, services or advice provided by these external links and any views or recommendations provided in linked sites do not necessarily represent those of TwoWay.Ai. You acknowledge that you enter any third party websites at your own risk.